What's in your Smart Voicemail Inbox

Beta: Smart Voicemail is a beta feature and may change.

Smart Voicemail results show up in the Inbox against each voicemail row. For an overview of the feature, see Smart Voicemail: what it is and how it helps.

Where to find Smart Voicemail results

1. Log in at portal.everreach.co.uk
2. Open Reception and click into the virtual number you want to check
3. Open the Inbox tab — voicemail rows show two extra columns:
   • Caller — the caller's name, extracted from the voicemail
   • Category — a colour-coded badge showing what the call was about (see Smart Voicemail categories)

While a voicemail is being processed

Processing runs a few seconds after the caller hangs up — a spinner in the Caller column shows it's in progress.

See the full Smart Voicemail breakdown

Click the transcript icon in the Actions column to expand the row:

• Summary — one or two sentences summarising the message
• Suggested action — a recommended next step based on the message, e.g. "call back today", "no action needed"
• Full transcript — the full transcript of the voicemail

Click the icon again to collapse the row.