The analytics dashboard shows you what's happening with your inbound calls — call volume, busy times, missed-call rates, average call duration, and how each of your numbers is performing. There are two views: account-wide (across all your numbers) and per-number.
Account-wide analytics are admin-only. Per-number analytics are available to anyone with access to that number.
Where to find your analytics
- Account-wide: open Analytics from the menu (admin only)
- Per-number: open Reception, click into a number, and go to the Analytics tab
What you'll see
Both views start with four headline numbers for the date range you've selected:
- Total Calls
- Answered Calls
- Missed Calls
- Avg Duration
Below those, a set of charts:
- Call Volume Over Time — answered vs missed calls over the period, broken down by day or hour
- Hourly Distribution — when calls come in across an average day; the peak hour is highlighted at the top
- Call Breakdown — the mix of call outcomes (answered, missed, voicemail) for the period
- Day of Week Distribution — which days of the week are busiest
- Call Heatmap — call volume across day-of-week and hour-of-day, useful for spotting patterns
The account-wide dashboard adds one extra section: Performance by Number, which compares stats across each of your virtual numbers side by side.
Changing the date range
Use the date range picker at the top to look at a specific period — last 7 days, last month, a custom range, etc. All the metrics and charts on the page update to match.
Exporting your data
Click the Export to CSV button to download your analytics for the selected date range. This is for the dashboard data — for a CSV of individual call records, see the export option in the Inbox.
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