Turn Smart Voicemail on or off

Beta: Smart Voicemail is a beta feature and may change.

Smart Voicemail is on by default for every virtual number on your account. You can disable it per number. For an overview, see Smart Voicemail: what it is and how it helps.

Turn Smart Voicemail off for a number

1. Log in at portal.everreach.co.uk
2. Open Reception and click into the virtual number you want to change
3. Open the Advanced tab
4. Set Smart Voicemail to Disabled
5. Click Save Changes

Turn it back on the same way. The setting only applies to new voicemails received after the change — existing messages keep their transcripts and categories.

What changes when Smart Voicemail is off

With Smart Voicemail off for a number:

• New voicemails on that number won't have a transcript, summary, suggested action, caller name, or category
• The Caller and Category columns in the Inbox show a dash for those rows
• Audio recording and voicemail-to-email notifications are unaffected

The setting is per-number — other numbers on your account are unaffected. For details on categories, see Smart Voicemail categories.