Save phone numbers as contacts

Contacts are saved phone numbers — the destinations you forward calls to, and the callers you want to recognise when they ring in. Contacts are saved at account level, so a contact you add once is available across all your virtual numbers.

What you can do with a contact:

• Use them as a destination in your call flow's Forward To action
• See their name (rather than just their number) in your Inbox when they call
• Set a custom voicemail greeting that plays when calls forwarded to them aren't answered

Where to find your contacts

1. Log in at portal.everreach.co.uk
2. Open Reception and click into one of your numbers
3. Go to the Contacts tab

Add a contact

Click Add Contact, enter a name and a UK phone number, and save. Contacts must be UK numbers — landline (01/02), mobile (07), or non-geographic (03), in line with our forwarding rules.

To import a batch — for example when switching to everreach from another phone system — use the bulk import option. Upload a CSV or Excel file with up to 200 contacts at a time.

Edit or remove a contact

Click the pencil icon on a contact to edit, or the trash icon to remove it. If a contact is in use in a call flow, update the flow before removing the contact.

Custom voicemail greeting per contact

When you add or edit a contact, pick an audio prompt to play as their voicemail greeting. This is the message a caller hears if they're forwarded to that contact and the call isn't answered — useful for a personal "Jane's voicemail" greeting rather than a generic message for all callers.

Audio prompts are managed under the Audio tab — see Create an audio prompt for your call flow.