Add or remove virtual numbers

You can add more virtual numbers to your account at any time, or remove ones you no longer need. Both are admin-only actions.

How many numbers your plan includes

• Start — 1 included, 1 maximum
• Grow — 3 included, 3 maximum
• Run — 5 included, 7 maximum (up to 2 extra numbers at £1/month each)

Adding an extra shows the cost before you confirm. You only pay for the days you have it.

If you're on Start or Grow, upgrade your plan for a higher allowance.

Where to find your virtual numbers

1. Log in at portal.everreach.co.uk
2. Open Virtual Numbers from the menu

Add a number

1. Click Add Number
2. Pick the kind of number you want:
   • Local — a UK landline number for a specific city or area (01 / 02 prefix). You'll pick the area code (e.g. 020 for London, 0161 for Manchester) and we'll show you what's available.
   • National — a UK national-rate number (0330 prefix). Costs the same to call as a landline; not tied to any particular city.
3. Pick a number from the list of available options
4. Click Add Number. If it takes you over your allowance, confirm the cost on the dialog that appears.

Your new number is active straight away. Go to Reception → [your new number] → Call Flow to set up a call flow (see Quick Setup for a basic flow in two minutes).

Remove a number

To remove a number from your account:

1. Open Virtual Numbers from the menu
2. Find the number in your list (use the search box if you have many)
3. Click the trash icon on its row
4. Confirm by clicking Delete Number

This action can't be undone. Once removed, the number leaves your account and is held for at least 90 days before being released — see what happens to your number when you remove it.